Information on the processing of personal data & consent statement
Our Company, under the corporate name “ARABATZIS EISAGOGES EMPORIA TROFIMON KAI EIDON SUPER MARKET ANONYMOS ETAIREIA” and the distinctive titles “ARABATZIS S.A.” and “DOXA S.A.”, VAT No. 998001042, General Commercial Registry (G.E.MI.) No. 059240504000, with its registered office in the municipal district of Kalochori, Municipality of Delta, and telephone +30 2310 685 561, collects, processes and stores for a period of 2 years (24 months) the personal data you provide (full name, shipping details, contact details) for the purpose of completing online purchases. The Company may contact you by e-mail, SMS or telephone call. When you visit our website as a Guest Visitor, the data we collect are retained for 6 months.
We also collect data relating to your purchasing preferences (order history, wish list, etc.) in order to estimate how often you purchase specific product categories and switch between products of the same category, so that we can serve you better in the future.
The above personal data may become accessible to and be processed by the company that will carry out the transport of the products. The choice of transport company rests exclusively with the user/customer and, for this reason, the Company bears no liability for any processing of their personal data or its further transfer to third parties.
Data controller details
- Corporate name: ARABATZIS EISAGOGES EMPORIA TROFIMON KAI EIDON SUPER MARKET ANONYMOS ETAIREIA
- Distinctive titles: ARABATZIS S.A., DOXA S.A.
- Registered office: Municipal district of Kalochori, Municipality of Delta — Pontou Area, B' KTEO, Kalochori, Thessaloniki, Postcode 57009
- VAT No.: 998001042
- Tax office: FAE Thessaloniki
- G.E.MI. No.: 059240504000
- Phone for personal data matters: +30 2310 685 561
- Email: info@arabatzis.gr
- Data Protection Officer (DPO): Georgios Arabatzis
1. Newsletter mailing
For sending newsletters, and to protect your data, we trust and work with the Mailchimp platform, to which, with your consent, we provide your e-mail address for sending newsletters in accordance with its Terms.
You may exercise, as applicable, the right of access, rectification and erasure of your personal data directly through your user profile, or request it by e-mail at info@arabatzis.gr. In the latter case, the Company will take every possible measure to satisfy your request within thirty (30) days, informing you in writing, in accordance with the General Data Protection Regulation (EU) 2016/679.
In any case, you have the right to lodge a complaint with the Hellenic Data Protection Authority, 1-3 Kifisias Ave., 115 23 Athens, tel. 210 6475600, e-mail contact@dpa.gr, www.dpa.gr.
2. Personal data
2.1. The collection and processing of the personal data of users/visitors of this website are governed by these terms of use, by the applicable national and European legislation on the protection of personal data, and by Law 3471/2006 on data protection in the context of electronic commerce, as each is in force from time to time.
2.2. The controller of the personal data of users/visitors is the Company.
2.3. When a new member-user registers, the personal data referred to in chapter 2 of the website terms of use are collected, namely first name, surname, name or corporate name of the company, address, postcode, city, prefecture, country, telephone, fax and email. These data are collected on the basis of the consent of the member-users for the following purposes:
- to provide the services chosen by users/visitors through this website (e.g. information about new products, participation in competitions, etc.),
- to serve users/visitors better,
- to collect information from users/visitors (feedback) about the products and services offered by the Website eshop.arabatzis.gr and to improve them on the basis of the information collected,
- to inform users/visitors about new products of the Website eshop.arabatzis.gr,
- to inform users/visitors about offers of the Website eshop.arabatzis.gr, as well as about any competitions,
- for the remote advertising and promotion of the products of the Website eshop.arabatzis.gr,
- for market research and communication with users/visitors, and
- to improve the recognition of the Website eshop.arabatzis.gr.
2.4. The above data under 2.3 are also collected for the conclusion of a contract between the Company and users for the purpose of selling products. In this case, the collection and processing of the data are based on a contractual obligation and not on the users’ consent.
2.5. The above personal data of user-members are transmitted to the transport company chosen by the user/visitor in order to complete the delivery.
2.6. Provided that the user/visitor has completed the relevant field and has consented to receiving information and advertising/promotional material, the Website eshop.arabatzis.gr may, after informing the user/visitor, disclose such personal data to companies active in the field of advertising for the promotion of products, as well as to businesses carrying out market research or other similar activities.
2.7. Users/visitors who have submitted their personal data to the Company have the following rights:
- to submit a request to the Company for access to the personal data concerning them,
- the right to rectification of inaccurate personal data concerning them,
- the right to erasure of the personal data concerning them, unless the processing is necessary: a) for the performance of the contract, b) for compliance with a legal obligation requiring the processing, c) for the establishment, exercise or defence of legal claims,
- to submit a request for restriction of processing for one or more of the above processing purposes,
- the right to object to the above processing,
- the right to receive the personal data concerning them in a structured, commonly used electronic format, and to transmit them to other controllers at the users’ request (right to data portability), and
- the right to judicial protection, including the right to lodge a complaint with the Hellenic Data Protection Authority on any matter relating to the protection of their personal data.
2.8. In exercising the above rights, users/visitors are entitled to request at any time that the Website eshop.arabatzis.gr stop sending them information and advertising/promotional material. It is further clarified that consent to the processing of data may be withdrawn at any time, but without retroactive effect.
2.9. The Company collects only the personal data referred to in chapter 2 of the Terms of Use, and only to the extent necessary to fulfil the above purposes. It is the Company’s policy not to process personal data beyond those referred to under 2 above, nor in a manner incompatible with the above purposes. The Company bears no liability for personal data, other than those referred to under 2 above, that are submitted voluntarily by users/visitors without being requested by the Company.
2.10. Each user/visitor guarantees the accuracy and authenticity of the personal data concerning them that they submit to the Website eshop.arabatzis.gr.
2.11. The personal data collected by the Company are retained for as long as required to fulfil the purposes set out under 2.3 above. If the user/visitor withdraws the consent they have given for the processing of their data, or once the sales contract has been performed, the data are retained to the extent necessary for the Company to comply with a legal obligation or for the Company’s legal protection.
2.12. Any question/request concerning the personal data of users/visitors should be sent to info@arabatzis.gr or submitted by telephone on +30 2310 685 561.
3. Cookies
3.1. Like most websites, the Website eshop.arabatzis.gr uses cookies in order to access certain information each time a user/visitor browses its online store. Without cookies, it would be impossible for the Website eshop.arabatzis.gr to offer its users/visitors important services such as order status, saving products in the basket, etc.
3.2. Cookies are alphanumeric files transferred to the hard disk of the computer of a website’s users/visitors and are used exclusively for keeping statistical data necessary for offering services such as those mentioned above, as well as for identifying popular websites, for marketing purposes and for the user/visitor’s access to the website they wish to visit.
3.3. If someone does not wish information to be collected through cookies, they can configure their internet browser to delete the cookies already on their hard disk and choose either to have all new cookies rejected automatically or to be asked, each time a cookie is about to be installed on their computer’s hard disk, whether they wish to reject or accept it. Nevertheless, users/visitors should be aware that choosing to reject cookies will make it more difficult or impossible to use parts and services of the website.
Specifically for the website arabatzis.gr
The information website arabatzis.gr does not use advertising, tracking or analytics cookies.
- Maps and videos: Google Maps maps and YouTube (Google) videos load only when you click on them. Google may then set its own cookies and process your IP address.
- Newsletter: subscription takes place through Mailchimp, which may record whether you opened an email or clicked one of its links.
If analytics tools are added in the future, they will be activated only with your consent, and this policy will be updated.
4. Contact form & CVs
When you fill in the contact form, we collect your full name, business name (optional), telephone, email address, and the subject and content of your message, solely in order to respond to your request. These data are retained for 6 months.
CVs and job applications (subject “Careers” or sent to hr@arabatzis.gr) are used solely to assess your candidacy for positions at the Company.
5. Hosting, maps & videos
The website is hosted by the providers Cloudflare and Lancom, which have access to data only to the extent required for its operation. Maps (Google Maps) and videos (YouTube) load only when you click on them (see the Cookies section).
6. Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration, with access restricted to authorised personnel only.
7. Changes to the policy
We may update this Privacy Policy from time to time. The version currently in force is published on this page together with its effective date.
8. Contact
For any question about this policy or your personal data:
- Email: info@arabatzis.gr
- Phone for personal data matters: +30 2310 685 561
- Data Protection Officer: Georgios Arabatzis
- By post: ARABATZIS S.A., Pontou Area, B' KTEO – Kalochori, Thessaloniki, Postcode 57009